Call Center Operations Management

Call Center Operations

Success in Call Center Operations
Involves a lot of things. We provide site selection evaluations services. Then we help in HR activities like agent recruitment, agent selection, agent skills development, and finally, agent retention.

Secondly, your delivery infrastructure must be resilient and capable of delivering on your service level agreement with your principal. We provide invaluable insights by using SNMP(simple network monitoring protocol) to monitor your internet availability and quality, VOIP deployment and voice quality assurance. We also measure server and workstation uptimes.

Finally, we provide you with the key metrics of success in running particular campaigns: inbound customer care, surveys, tech support, appointment settings, lead qualifying and outbound telemarketing.