Success in Call Center Operations Involves a lot of things. We provide site selection evaluations services. Then we help in HR activities like agent recruitment, agent selection, agent skills development, and finally, agent retention.
Secondly, your delivery infrastructure must be resilient and capable of delivering on your service level agreement with your principal. We provide invaluable insights by using SNMP(simple network monitoring protocol) to monitor your internet availability and quality, VOIP deployment and voice quality assurance. We also measure server and workstation uptimes.
Finally, we provide you with the key metrics of success in running particular campaigns: inbound customer care, surveys, tech support, appointment settings, lead qualifying and outbound telemarketing.
Data Center Operations Management ensures that your website is available 24×7. We secure it so that it is harder to break. We back it up in case it DOES break. We make it listed on the first pages of search engines, so more people come and visit your site. We provide customer interaction solutions, so you convert your webvisitors into paying clients!
Our other services include: Domain Name registration, remote site storage and Disaster recovery planning.