Be the first to combine Big Data Analytics with in your Contact Center. You get competitive insights from using the Right data and a prediction model to help optimize customer care environments.
Big Data Analytics combined with Contact Center Service
A McKinsey study on Building a Data Driven Strategy show that to “…fully exploit data and analytics requires 3 mutually supportive capabilities..”–right data, advanced analytics capabilities and determination to transform the organization.
By engaging our multi-channel (voice, chat, SMS) contact center with over 10 years of experience servicing US, Asian and Australian businesses, you leverage on our vast expertise of managing and engaging with your customer.
By tapping on our skills in business analytics, data center management and Big Data analytics, we can harness the ‘dark data’ from such customer interactions and provide your company with heretofore untapped customer insights.
As an option, we can create predictive models based on mashing your internal data with external data to provide you with a powerful and compelling competitive advantage… or to just optimize business outcomes.
All these for a very reasonable package price. Minimum term is 6 months and at least 5 agents. To learn more, talk to our 24×7 online chat operators by clicking at the bottom right corner of our page.
The Department of Science and Technology – Advanced Science and Technology Institute (DOST-ASTI), in partnership with the Philippine Network Operators’ Group (PhNOG), and Trans-Eurasia Information Network (TEIN) Network Cooperation Center (TEIN*CC) will be conducting a one (1)-day Conference with the theme ‘”All over IP’ (AoIP) – touching the different facets of Internet, entwined to our daily lives” on 25 January 2016 at the Marriott Grand Ballroom, Marriott Hotel Manila, Pasay City, Metro Manila.
1100
Big Data Analytics Applied in Network Operations
Wilson Chua
1130
IXP Next steps (advantages and disadvantages)
Daishi Shima/BBIX
1200
Lunch break
130
Management and Sustainability of the IXP – taking it to the next level – Global Examples / DNSSEC
Jane Coffin/ISOC, Kevin Meynell/ISOC
200
Internet enabled businesses (challenges/milestones)
Rhett Jones/Rise
230
CDNs and Internet traffic Analystics
Kam-Sze Yeung/Akamai
300
Role of a Peering Manager
Jake Chin/Google
330
Break time
400
Network Security
Mon Nunez
430
Internet BCPs
Amante Alvaran/Brocade
500
Evolution of the Network Engineer Job Role
Ceejay Dideles
530
IOT
Benjie Tan
600
Closing
Said activity aims to gather participants from the R&D and IT/ICT communities together with the current PhNOG members to discuss the opportunities that can be derived from joining and using the TEIN Network. TEIN is a high speed international research network which provides access to researchers and research institutions within participating countries in Asia and Europe. Through TEIN, international joint research projects pertaining to climate change, remote medical service, remote cultural performances, agriculture, and information technology have been conducted. Local and foreign experts will also share their knowledge and experiences that will enable the continuous development of the Philippine Internet.
On the other hand, Philippines Network Operators Group (PHNOG) is a nonprofit organization established to promote coordination among Network Operators in Philippines. Focus is given to knowledge development of all members as well as the Philippines IT community as a whole through discussions on technical issues/concerns regarding the Internet and network management.
In line with this, we would like to invite you as one of the participants in this one (1)-day activity. Registration for this activity is free. Please take note that the activity only offers limited slots, which will be granted on a first come, first served basis. Deadline for registration is on 15 January 2016. To reserve your seat, kindly register at this link: https://www.apan41manila.com/events/register/xphilippine-network-operators-group-conferenc
Should you have any clarifications, please feel free to contact Mitz Ann N. Montañez at mitz@asti.dost.gov.ph or Marie Antoinette F. Bangabang at meiann@asti.dost.gov.ph. You may also call +63 2 4269760 loc. 1603 / loc.1408.
– See more at: http://www.bnshosting.net/#sthash.plX0krt8.dpuf
75 High Street, Singapore 179435 Right in the CBD, opposite The Treasury building. Thank you TheCo! for sponsoring our meetup.
WHO: All are invited! For Filipinos and all interested in the Philippine tech, startup and jobs scene.
WHY: Because you ought to know the latest scoop in “Aldub” nation! 2015 was a banner year for the Philippines. Come and find out what’s changed, what’s new and not so new.
IBM just used Watson to analyze a person’s writing style to determine their personality. Their online demonstration page is https://watson-pi-demo.mybluemix.net/
The science behind this is based on the fact that “the frequency with which we use certain categories of words can provide clues to personality, thinking style, social connections, and emotional stress. Several researchers found that variations in word usage in writings such as blogs, essays, and tweets can predict aspects of personality (Fast & Funder, 2008; Gill et al., 2009; Golbeck et al., 2011; Hirsh & Peterson, 2009; and Yarkoni, 2010).”
With the analysis provided, companies can theoretically gain a further insight into potential candidates’ personalities and decide whether they are a fit for the company.
Futuregen has been invited to share our server and network security best practices at the Web Developers Conference 2014 on November 18-19, 2014 at the AIM Conference Center, Makati City, Philippines
People usually think that companies outsource some of their functions to save on money. While this has been true in the early days of outsourcing where companies enjoyed the savings from properly implemented plans, they have also realised some additional benefits from outsourcing. Generally, when either one or more of the following occurs, it is best you consider Outsourcing as a viable option:
Vacant positions are open for a long time. Your HR is facing a dwindling pool of qualified people for the open positions. In a tight labor market, outsourcing lets your HR source from a wider pool of potential star performers. You won’t be limited to hiring from your immediate vicinity.
Uncertainty with Market conditions. Management would like to have a more flexible and nimble operation that is not weighed down by a high fixed headcount. Think: Peak and low seasons. It is nice if you can forecast the future growth of your operations, and maintain your staff, but what happens in a downturn? It is easy to hire, and sadly, hardest to fire/layoff people. By outsourcing your spillover work, you maintain that flexibility and are relieved of having to lay off extra workforce in low seasons.
Quicker time to Market. Sometimes your project/s needs that top talent and you can’t wait to train/develop your in-house talents. Outsourcing enables your company to tap on the expertise and specialization of outsourcing companies in what they do best. Your in-house talents can work beside your outsourcing provider and hopefully, your inhouse talents can absorb the best practices and accelerate their own expertise.
Minimizing Operational Risks. Sometimes, it just makes sense to ‘not put all your eggs in one basket’. Outsourcing enables your company to spread your manpower over geographic distances. This makes a lot of sense when the next global pandemic or catastrophe hits your main operating region.
