2013 Call Center Association of Singapore Symposium

service excellenceThe 2013 CCAS Symposium will be held this year on Sept 4th and 5th, 2013 at the Grand Copthorne Waterfront hotel located at 392 Havelock Road, Singapore.
This year’s theme is “In Pursuit of Excellence”.

Service Excellence is the ability to surprise our customers by going beyond their expectations and creating a ‘unique’ experience and feel for them. The Symposium will show you how the Pursuit of Excellence can be achieved based on the current market and social trends.

Discussions and forums including updates of the latest strategies in the industry will also be conducted.

List Of Speakers:
Anita Bowtell
Customer Contact Management Association (CCMA)

Chan Fok Yee
Customer Relationship Management and
Contact Centre Association Of Malaysia (CRM & CCAM)

Daniel Ord
Founder & Stratagic Advisor
OmniTouch International

Jay Minnucci
Service Agility

Karuna Ramanathan

Laurent Junique
Teledirect Pte Ltd

Steven Khor
General Manager
E-Pay (M) Sdn Bhd

Tan Jin Haw
Associate Research Director
Gjk Asia Pte Ltd

Wilson Chua
Managing Director
Futuregen International Pte Ltd

Jun Lau
Lavaworks Pte Ltd

Chris Thomas
Academic Manager, School of Hospitality | Republic Polytechnic
Republic Polytechnic