Call Center Seminar: Handling Difficult Performance Issues

Futuregen was fortunate enough to have caught this great training by Chris Fenney. It was organized by the CCAS (Call Center Association of Singapore). Chris (Picture shown below), i still remember B.E.E.R, Smart Goals and G.R.O.W.

The training was done at the R.E.L.M. on September 16, 2008.