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Call Center: Workforce Management Seminar

Workforce Management TrainingPhoto Shows Ms Julie-Ann Hazlett of the Call Center School presenting ideas on proper workforce management. She discussed things like workload projections, erlangc calculations, and taking “shrinkage” into account when planning staffing levels to achieve SLA (Service Level Agreements)

 

Author WebMasterPosted on August 1, 2008Categories Singapore Call CenterTags Call Center School, Singapore Call Center, Workforce Management

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