CCAS Event: CPF Contact Center Site Visit

Site Visit to CPF Contact Centre,  CCAS International Awards 2007,  BRONZE Awards Winner, Best Contact Centre of the Year (Under 100 seats)

Date: Friday, 1 August 2008
Time: 3 pm
Venue: CPF Contact Centre, 1 Tampines Central 5, CPF Tampines Building

1) All participants will meet at the lobby of CPF Tampines Building at 2.45pm on the event day

2) All participants are reminded to bring their Identification Card (NRIC) on that day for entrance purposes

3) Photo-taking is strictly not allowed on the day of the event in CPF Contact Centre

The Central Provident Fund (CPF) is a comprehensive social security savings plan that has provided Singaporeans with a sense of security and confidence in their old age. Funds contributed by both employer and employee can be used by the employee for retirement, healthcare, home ownership, family protection and asset enhancement.

The Board has leveraged on information technology to enhance the customer service experience. These include my cpf portal which provides the customers with the knowledge and skills to make informed decisions at major milestones of their life and the Biometric e-Counter which helps the customers who have problems remembering passwords to be able to perform their transactions online.

For the years ahead, the Board will continue to explore and introduce more initiatives to improve work processes and implement the right systems and technologies to meet customer’s new demands & rising expectations.