The 2013 CCAS Hong Kong Study Trip will take place on 25 Feb to 1 Mar 13 and the programme consist of site visits to HKCCA Corporate winners and the HKCCA Contact Centre Symposium 2013 – Inspiring Thought Leadership to create Customer Experience which will be held on 28 Feb and 1 Mar 13 in Novotel Citygate Hong Kong and Kau Sai Chau Golf Course. The Study Trip offers a great opportunity to attend pre-conference site tours, keynote presentations, high-level case studies, golf and networking events. Thought-leaders and subject matter experts will present topics in Quality and Customer Experience Management, Multi-Channel Management, Home Agent and Virtual Contact Centre implementation, People management and Social Media management.
This Symposium is focused on the needs of contact center professionals who are dedicated to advancing the profession and elevating the customer experience to centre stage. The Symposium experience encourages professionals to interact and share their knowledge with the ultimate goal of improving industry methodologies thereby improving an organization’s customer satisfaction. This is the contact centre event you just cannot afford to miss.
If you need more information, please do not hesitate to contact Rose at 62266 8228 or email her at rose@ccas.org.sg.