Justin: Disclaimer! Disclaimer! Disclaimer! The following hour of programming is intentionally grounded in reality. If you are tuning in hopes of escaping reality, you have tuned in to the wrong frequency, downloaded the wrong podcast, or worse, you are actually a host of this show.
While many fear to seek truth, let alone face it, the next hour of time spent here is dedicated to exploring and dissecting that, which is truth from that, which is not, peeling away layers of presumption, intuition and supernatural inklings until the onion of the unknown is no more.
On this day before the day before the day of giving thanks, This Week In Science would like to thank the men and women of science, past, present and future, for their hard work and fearless application of brainy dedication to the uncovering of the unknown and for pushing back the veil of intuition so that we can see beyond the ways of chance and firmly place ourselves on the shores of possibility.
While the University of California, Davis, KDVS and its sponsors don’t necessarily represent the views of this show, we would still like to thank them for providing us a home, a place to ponder, wonder and explore the world of science out loud. If not for that generous commitment to public affairs programming, you wouldn’t be about to hear This Week In Science, coming up next. Continue reading “Transcript:TWIS.org Nov 20, 2007”
Kirsten: Good morning Justin. We are back. It’s This Week in Science. It’s Tuesday morning, second week of October.
Justin: In the year of the 2007.
Kirsten: Yeah, the year of the 2007. What is that in the Chinese calendar? I don’t know. Three thousand, four thousand.
Justin: A cat, mouse, elephant.
Kirsten: Rat, something.
Justin: Yeah.
Kirsten: Yeah. Anyway, what a week. Last week, we didn’t get to share any stories with you. So, this week, I’ve brought everything that I had last week plus everything that I’ve got this week.
From the first oceanic microbial stirrings to the latest in anti-microbial soaps, from the first flint (mustk) fre to the current climate crisis, life on earth is always been a struggle for sustenance versus sustainability, survival versus survivability.
One thing that has made to human life form successful in determining its fate has been our unparalleled ability to out-think our circumstance to find ways to adapt and overcome obstacles. Nowhere is this ability better exhibited then on our scientific accomplishments.
The next hour of programming, well, not representative of the University of California at Davis, the campus radio station or its sponsors – is representative of our current efforts to elude the uncertainty of chance and ignorance and forge a future based on a brilliance of our mental evolution.
Just by listening, you are increasing your chances of survival on the planet by continuing your own brilliant mental evolution with This Week In Science, coming up next. Continue reading “Transcript:TWIS.org Nov 27, 2007”
Kirsten: Good morning, Justin. That was a loud one this morning.
Justin: Sweet too, lack of – is that pharmacological, pharmaceutical – no poison in the bloodstream still.
Kirsten: Well, that’s right, that’s right. How is it going?
Justin: Everything is under control.
Kirsten: Under control, yes exactly. Well, this is This Week In Science. We are here yet again to talk about all the science going on in the world and there is lots of it as usual, plenty going on to fill well more than an hour. Continue reading “Transcript:TWIS.org December 18, 2007”
The following hour of programming may contain language that is too formidable for some of its hosts to pronounce correctly. The contents may also delve into the subjects that listeners find objectionable over, at least, sciencey or unnervingly odd.
Such oddities may have a tendency to do loopy loops in the mind causing unmitigated loss of concentration and could lead to non-secretive learning of nagging trivia that offers little opportunity to be used in the context of light conversation.
And while nagging oddities like the following hour of programming do not necessarily represent the views or opinions of the University of California, Davis, KDVS or its sponsors, listeners should listen assured that no matter how firmly the odd bit of sciencey trivia gets stuck in your head, the architects of the show have found a unique method for removing them by dislodging them with an even odder bit of knowledge in the following week.
Photo Shows Ms Julie-Ann Hazlett of the Call Center School presenting ideas on proper workforce management. She discussed things like workload projections, erlangc calculations, and taking “shrinkage” into account when planning staffing levels to achieve SLA (Service Level Agreements)
Site Visit to CPF Contact Centre, CCAS International Awards 2007, BRONZE Awards Winner, Best Contact Centre of the Year (Under 100 seats)
Date: Friday, 1 August 2008
Time: 3 pm
Venue: CPF Contact Centre, 1 Tampines Central 5, CPF Tampines Building
1) All participants will meet at the lobby of CPF Tampines Building at 2.45pm on the event day
2) All participants are reminded to bring their Identification Card (NRIC) on that day for entrance purposes
3) Photo-taking is strictly not allowed on the day of the event in CPF Contact Centre
The Central Provident Fund (CPF) is a comprehensive social security savings plan that has provided Singaporeans with a sense of security and confidence in their old age. Funds contributed by both employer and employee can be used by the employee for retirement, healthcare, home ownership, family protection and asset enhancement.
The Board has leveraged on information technology to enhance the customer service experience. These include my cpf portal which provides the customers with the knowledge and skills to make informed decisions at major milestones of their life and the Biometric e-Counter which helps the customers who have problems remembering passwords to be able to perform their transactions online.
For the years ahead, the Board will continue to explore and introduce more initiatives to improve work processes and implement the right systems and technologies to meet customer’s new demands & rising expectations.
Call Center Association of Singapore will be conducting a Workforce Management Workshop at RELC International Hotel, SEAMAO Regional Language Centre, 30 Orange Grove Road Level 5, Room 504
The seminar is to be conducted by Ms Julie-Ann Hazlett, Education Manger of Call Design from 2pm to 5pm.
Workforce Management User Group – An Overview of Staffing and Scheduling
Introduction to Call Design
Define workforce management.
List the implications of overstaffing/understaffing.
Describe why call-centre staffing is a unique kind of problem.
Outline the perspectives and goals of each stakeholder group and how workforce management impacts each.
List the basic steps of workforce management.
Describe the role of the supervisor in the workforce management process.
Open forum discussing workforce management issues
Please reserve your seats via our website at www.ccas.org.sg. Cost for member: S$100.00 / Non Member: S$250.00