Business Process Outsourcing Provider
Data Collection, Preparation, Analytics, Secure Network Management, Contact Center Services,Back Office Processing
Kirsten: (Laughs)
Justin: Well, frogs have the bulgy eyes; they’ve got the longer legs because they do the hopping…
Kirsten: Mm hmm.
Justin: And toads are like walkers…
Kirsten: Yes.
Justin: …and they squatter and they’ve got more recessed eyes and then there’re bumpy, frogs are slimy…
Kirsten: SLIMY!
Continue reading “Transcript: TWIS Feb 19, 2008 Part 3”
Kirsten: They’re looking at the commercial side of things.
Justin: Of course.
Kirsten: And contaminated ground water is something that is a problem around the world. And everything from gas stations to waste treatment plants, to you name it, nail salons. I don’t know, universities.
Everybody puts stuff on the ground that ends up in the water. So, I honestly think that they’re looking at a pretty lucrative business here. However it’s interesting that they just say ‘by-product of whiskey.’ Tum-ta-tah! The Scottish enterprise has provided almost 300,000 Pounds or maybe its Euros now, Euros of funding for the research so that they can develop more fully this environmental clean-up technology.
Justin: I bet it just has something to do with the Navy.
Continue reading “Transcipt: TWIS.org Mar 11, 2008 Part 2”
Justin: No.
Kirsten: Yes.
Justin: Shall we go back and see the dung museum again? Well, I don’t know or reckon that it changed much, but …
Kirsten: I don’t know if you are interested in that kind of stuff.
Justin: I will go. I would go. I will go.
Kirsten: If that is what you are interested in you can find parts of the northern Arizona University collection at the International Wild Life Museum in Tucson, Mesas, and the Mesa South West Museum in Mesa, and The National Museum in Paris.
Continue reading “Transcipt: TWIS.org Feb 19, 2008 Part 2”
Kirsten: You know, to find a different way to get their research out there. I don’t have to be open-minded about that and allow that into the world of knowledge that is Science.
Justin: And most scientists have religious beliefs…
Kirsten: Most, yes…
Justin: Right?
Kirsten: A lot…Yes.
Justin: A vast majority…
Kirsten: Yes, absolutely!
Justin: So, here’s the thing…It comes into play…
Kirsten: But that doesn’t come into play, it shouldn’t come into play when doing “Science”.
Justin: Right, there’s, there’s actually room for people who’re religious at the scientific table. The thing is and this is the one that always – this is the one that I never really kind of get because, we get accused of like saying, well, people cannot be religious and scientific at the same time!
Kirsten: And I would like to thank, I’m totally blanking on this song.
Justin: Another song. I didn’t get the preview but apparently its on the compilation CD.
Kirsten: It is going to be on the new compilation CD and I’d like to – I can’t find the name right now. I’m sorry, it’s my problem.
Justin: But we thanked you for joining us…
Kirsten: Grant?
Justin: Grant?
Kirsten: I think it’s Grant. I don’t remember. Anyway yes,
Justin: We’ll shout you out many times into the future.
Kirsten: We have Ted Breaux on the line. Let’s bring him in.
Justin: Good morning Mr. Breaux and welcome to This Week in Science.
Justin: Disclaimer! Disclaimer! Disclaimer! The following hour of programming does not necessarily represent the views or opinions at the University of California, Davis KDVS or its sponsors.
While it is not intended to incite writer evolution, it may technically constitute a call to action. You may find yourself feeling the anticipation of conflict. The readiness of spirit that allows you to face great obstacles.
The sentimental preparations were warrior about to enter battle. And you do well to prepare for the enemy draws near. – the enemy of reason, the enemy of logic, the enemy of science. The enemy has shown itself my minions. The enemy’s here! The enemy is ignorance! The enemy is fear!
March forth brave minions and defeat this vial foe with the science-y tidbits you’ve learned on the show. Get out there and make interesting small talk at parties. The free world is counting on you. And the moment on which you can do is now! What are you waiting for? March forth brave minions! It’s This week in Science coming up next.
If you are involved in the management of your company’s digital assets, or are involved in the prevention and detection of fraud, then you may be interested in attending this Digital Forensics Course on May 8-9, 2008 at the Hotel Grand Millenium, Kuala Lumpur, Malaysia.
The event is organized by Mgdelxis (formerly SLJ International) and the facilitator of the platform would be Mr Seamus Byrne. He is the COO of eDiscovery tools and also certifed CCE and ENCASE.
To learn more details about this event, please email sales-dfi[at]mgdelxis.com
One of the continuing efforsts of singaporean call centers is to focus efforts on finding new avenues of measuring performance and improving coaching for their contact center staff. While solutions have been around for some time now, the recent enhancements are compelling.
Recent enhancements include multi channel recording (not only voice, but also desktop screens for IM and chat supports). Sentiment analyis and better User Interface for QA staff to drill down and pick out the more interesting recordings.
Sentiment analysis allows the software to flag conversations where a noticeable rise in tone and pitch is detected. These usually mark the start of an irate call. Last week, I had the opportunity to be introduced to NICE perform, next week, where such abilities were showcased in Insights 2008.
I have an opportunity to try out a competing product from autonomy called e-talk. The information for etalk on their website states:
Autonomy etalk offers call recording, analysis, and performance improvement solutions that support superior service and enable customer intelligence for call centres. The recently released Intelligent Contact Centre solutions include advanced intelligence-based functions such as Multi-channel Interaction Analysis, Real-time Agent Support and Contact Centre performance.
WebProNews has this highly informative article about the topic of whether one should perform SEO work inhouse, or outsource it to the experts.
Among one of the compelling reasons for outsourcing that was not discussed was the concept of TIME. How long before your inhouse can produce results? The veteran SEO can probably do this faster. While the newbie in house techie, would need time to familiarize with the steps involved.
However, one reason companies prefer to keep their SEO inhouse is to keep its trade secrets and web marketing statistics to itself. For this, companies often take a middle ground – that of hiring SEO experts to train inhouse staff to do the SEO work for themselves.
Photo was taken from the Insights 2008 Presentation. The affair showcased the capabilities of the various NICE applications. The cool feature included their NICE Perform that enables the capture and recording not only of the voice but also of the agent’s desktop.
The captured audio can also be used by call center QAs to capture the sentiment and specific phrases using an add on Analytics module. Also present in the affair was Rick Puzon of eTelecare.
Photo shows Ms Gaby Koren, VP Sales, Enterprise Interactions Solutions, Mr Wilson Chua, Futuregen President, and Mr Edwin Koh, Regional Director for Southeast Asia and Vietnam, Enterprise Interactions Solutions for NICE.