Data Collection, Preparation, Analytics, Secure Network Management, Contact Center Services,Back Office Processing
Add voice to your powerpoint slides and you enhance the learning experience. We provide Powerpoint and audio synchronization service. The deliverable will be an html file and a folder so that the presentation is accessible via the web browser.
We will need you to provide us with your Powerpoint slides, your audio or video and we will do the rest.
To get started right away, please send an email to marketing[at]futuregen.sg
We can do off site [tag-tec]data entry service [/tag-tec] for your back office requirements. We will need you to provide a web interface to your data entry system. You can upload your scanned images to our secured ftp server.
From the scanned images, we will then enter the data into your server via the web interface you provide. We have had success with Salesforce.com, [tag-tec]sugarCRM[/tag-tec], and other hosted database applications in the past.
To get started right away, please send an email to marketing[at]futuregen.sg
If you have meetings, product launches, financial presentations, and you have those meetings caught on tape, we can convert these to a written format in Microsoft Word Document. This is our [tag-tec]corporate transcription service [/tag-tec]. We can quote for turnaround times of 12, 24, 48 and 78 hours. Our accuracy is 98.5% or above. We only need you to send us the audio in either wav, mp3 or wma format.
The process normally starts with you sending over a sound file. The sound file can be in wav, mp3 or wma format. Our secured servers will then accept the file. Once the file is in our servers, our transcription team will start the work process. In the agreed time period, the sound file will be transcribed into Microsoft Word document format.
We will then either email the word document to you, or we can upload it to our servers for you to download.
To get started right away, please send an email to marketing[at]futuregen.sg
Service Details
If your business processes can be done via the web, we can help you do it better, faster and more affordably!
Our Clients rave about our business process outsourcing solutions- its design, planning and implementation.
Our successes include work for corporate transcription, powerpoint with audio-synched presentations, back office data processing, data entry, and media conversion services.
Call Center Operations
Success in Call Center Operations
Involves a lot of things. We provide site selection evaluations services. Then we help in HR activities like agent recruitment, agent selection, agent skills development, and finally, agent retention.
Secondly, your delivery infrastructure must be resilient and capable of delivering on your service level agreement with your principal. We provide invaluable insights by using SNMP(simple network monitoring protocol) to monitor your internet availability and quality, VOIP deployment and voice quality assurance. We also measure server and workstation uptimes.
Finally, we provide you with the key metrics of success in running particular campaigns: inbound customer care, surveys, tech support, appointment settings, lead qualifying and outbound telemarketing.
Service Details
Data Center Operations Management ensures that your website is available 24×7. We secure it so that it is harder to break. We back it up in case it DOES break. We make it listed on the first pages of search engines, so more people come and visit your site. We provide customer interaction solutions, so you convert your webvisitors into paying clients!
Our other services include: Domain Name registration, remote site storage and Disaster recovery planning.