SEO Engagement: Lasik Eye Surgery

Futuregen has been tapped to help promote Lasik Eye Surgery website that compiles volumes of information to help guide potential patients make up their minds on their eye care options.

Lasik Eye Surgery has its pros and cons. This Lasik Eye surgery website discusses them all!

By combining both on page optimization and link building campaign, Futuregen plans to bring lasik eye surgery website in the first page of Google Search Engine results for Lasik Eye surgery related queries.

The result will be more webtraffic for Lasik Eye Surgery Website.

Call Center: Increasing Customer Satisfaction

Singapore’s TODAY newspaper dated Nov 15, 2007 had an article written by Liang Dingzi that highlighted the fact that many singaporean companies’ call centers are not equipped to handle surges in traffic. A lot of callers are kept on hold, or wait a typically long period of from 10 to 15 minutes before an operator can attend to them.

Most callers would simply end up hanging the phone after waiting for a long time. In Liang Dingzi’s words “Think of it like a retail store, where customers wait in line to be served. If someone wa1ks away because he has waited too long, you ‘have lost the customer, perhaps for good.Unfortunately, this cost does not show up in the books”

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LinkedIn Live: Who’sYourDaddyShow.com Episode 03

The following is a transcript provided by futuregen  to the WhosYourDaddyshow.com Episode 03 Wednesday Nov 14, 2007.  With 12 hours turnaround time, 98.5% accuracy and in a format suitable for blog posting. 

Marc :  Blue Moon! Okay we are now Live on Linkedin Live! Testing. Testing. Testing. This is a test. Testing. Testing. This is a test. We are on LinkedIn Live: Who’s Your Daddy.
Okay.  Testing. Testing. (Scream).

Testing (Sigh).  Oh!  Testing. Okay. Good Point. Wow there’s just so many things here to keep complicated. We’re going to have to write a whole long document to keep track of what to open- when and where. Oh my God!

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Transcription: Essentials for Minutes of Meeting

Minutes are usually taken at both informal staff meetings and business gatherings or at formal business meetings. Minutes are usually prepared immediately after the meeting. Prior to the next formal meeting, each member should receive a review copy of the minutes of the prior month.

Some Common Checklist of things to do:

  • If you are recording the minutes, make sure you aren’t a major participant in the meeting. You can’t perform both tasks well.
  • Take attendance.
  • Sit as close as possible to the Chairperson
  • Focus on action items, not discussion
  • Avoid inflammatory or personal observations
  • Get the minutes approved. Minutes aren’t finalized until they’ve been approved and submitted by the meeting’s chair or the secretary.
  • To ensure accuracy of the minutes, a voice recording is usually made during the meeting. The recording is later transcribed to the minutes of the meeting. If notes are taken during the meetings, these are used by transcriptionists to ensure accuracy. However, if a voice recording is to made, it is proper to inform participants ahead of the meeting. Read some tips on How to record minutes of meetings

    Preparation prior to the meeting is essential to ensure success. Have available copies of the agenda, pens, meeting packets, maps of the area and anything else that would be helpful to the participants.

    When the meeting begins, try to adhere to the time lines that was set for the meeting. At the conclusion of the meeting, it is always a good practice to summarize the relevant discussion points, findings, conclusions or recommendations. Remind participants of the assignments. This is also a good time to engage them by asking for volunteers in other projects!

    Here is a sample Minutes of Meeting, just plug in the values in items that are italicized:

    Minutes of the Organization Name
    Month Day, Year

    The monthly Board of Directors’ meeting was held at location_of_meeting. The Board of Directors’ meeting was called to order at time_of_meeting by Officer_name.

    Present: Names of participants present at the meeting
    Absent: Names of participants that were absent at the meeting

    Minutes of the Prior_Month were read and approved.

    Minutes of first topic that was discussed.

    Minutes of second topic that was discussed.

    Meeting was adjourned at time_of_adjournment

    Time, date and place of next meeting

    Name of person taking the minutes.

    LinkedIn Live:Who’sYourDaddyShow.com Episode 02

    The following is a transcript provided by futuregen  to the WhosYourDaddyshow.com Episode 02 Wednesday Nov 7, 2007.  With 12 hours turnaround time, 98.5% accuracy and in a format suitable for blog posting.

    Marc:
    Welcome to Linkedin Live! This is LinkedIn Anti-prophet Mr Dallas Blue and we’re happy to have you here at the Church of the Cosmic Void. And it’s a Linkedin Live: Who’s Your Daddy Show. I’m Marc Freedman. And we have ..

    Heidi:
    Priestess Nocturna

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    Transcription: Research Papers, Thesis and Dissertations

    Futuregen has been getting good feedbacks on our transcription services for the Academic community for their research papers, thesis and dissertation typing. Here are some positive feedback on our transcription services:

    From a researcher in the UK:

    I received your contact details from L**** G*****, a colleague of mine here at C**** at the University of Oxford. She highly recommended you and suggested contacting you about the transcription we have for a research project that is investigating the experiences of migrant ******** workers here in the UK.

    From National University of Singapore:

    The transcription work you did was very nice and precise, and the process of  the uploading files are clear and easy as well.  That’s all what we  need so far. And the price you asked was resonable. I will forward your company link to my other reseach colleagues, they might need your  assistance in the future. —CCP

    SEO Engagement: How to gain more weight

    Did you know that Yin and Yang concepts of Traditional Chinese medicines can help people to gain more weight?

    “In order to gain more weight, herbal medicines can be used to treat any excess or deficiency in your energy, blood and body fluids.  In general, when all these are in harmony, your body will be healthier and you can gain more weight.”

     

    In the west, gaining more weight is expressed as storage of energy. When your store more energy than you spend, you gain weight.

    Call Center: Personal Development Seminar

    Great seminar from Ian Northmore – Director of Rhea Consulting (who, unfortunately, did not leave his email address in the powerpoint slide handouts). The key takeaway from the CCAS organized seminar was that Personal development planning is vital to helping teams achieve key performance targets.

    While management can not force teams to undergo a personal development plan, they can nevertheless, encourage and foster an atmosphere where continuous learning is part of the culture of the organization.

    About the speaker:

    Ian is a Director of Rhea Consulting. He specialises in enabling businesses to achieve strategic Customer Relationship Management and has more than 15 years experience in the contact centre industry. He has hand-on experience of CRM, organization design, process mapping, project management, recruitment, training and development across a number of industry sectors. These include Set up and management of all aspects of customer operations including Customer Service, Telesales, Supply Chain Management, Process and Learning and Development areas. Improvement of the self-service IVR options in order to reduce operational costs and improve service. Prior to joining Rhea, Ian was Director of Regional Development and a key member of the Customer Operations team for Virgin Mobile (Asia). He headed up operations in Hong Kong and Tokyo for Level (3) Communications, and was responsible for ensuring a premium level of service to Level (3)’s customer base in Asia through teams of Technical Customer Account Managers.