Global Call Answering Service

Go Global with our global numbers and answering serviceIntroducing Global Call Answering Service – a new promotional offering for businesses wanting to go global!

For most companies around the world, whether big or small, the phone is one of the most important means of communication. Having your own virtual phone number which comes with a virtual receptionist could be really beneficial for your company. Here are some of the benefits of having international telephone numbers that are answered by our virtual receptionists:

1. Own More Than One Number: Your business can have more than one number, and the best part is, you can have local numbers in 60 countries. This means that clients from all over the world can contact you without worrying about the toll charges.

2. Low Cost  Virtual Receptionist: Our service comes with an answering service. This means every single call to your international virtual phone number will be attended by your very own virtual receptionist. This means you do not have to hire a full time staff.

3.Make Your Company Seem Larger:  Having local numbers in 60 countries makes your company appear to be much more larger than it is. This is impressive to a global buyer. Even if your business only consists of handful of employees or perhaps even just yourself, you can make it seem like it is large with many different numbers across the several countries.

4. Takes A Way The Need For Pricey Upgrades: If you want to set up many different phone numbers for your office, you will need to spend a lot on PaBX, wiring and communications set up. However, if you use our virtual call center, it eliminates the need to do so. Let us settle everything, from setting up of phone numbers to answering your phone calls.

Service Scope:

We provide global telephone numbers and combine that with our responsive English language answering service for businesses that want to enable their global clients to connect with them without having to pay for expensive toll charges.

You get a dedicated inbound phone number in any one of the 60 countries we currently operate in and route all inbound calls from that number to our call center where our customer service representatives answer them. Think of them as your very own virtual receptionists that answer the calls and email the details of the call to you.

Promotional Details ( Good for 1st 6 months):

  • Setup FeIm interested in Global Call Answering Service. Call me backe: 150.00 SGD
  • Monthly Answering Fee: 50.00 SGD per number(Regular: 200 SGD)
  • Monthly Number Fee: 15.00 SGD per number (Regular: 35.00 SGD)

Coverage: Singapore Office hours Mondays to Fridays from 9am to 7pm. Maximum of 50 calls per plan per month.


  • 24×7 coverage
  • Call Transfers to 3rd party
  • Mandarin Speakers
  • Higher call volume plans

Note: As this is a pilot program, we will be accepting only a limited number of service engagement on a first come first serve basis.


Futuregen to Attend DemoAsia

The first-ever DEMO Asia conference is just weeks away, and we’re excited to announce our panel of speakers and DEMO sages — industry leaders, investors, and CEOs of flourishing start-ups — who will be offering valuable insight to the 70+ Launch and Pitch companies debuting their products and services onstage.

Matt Marshall — Executive Producer, DEMO & Editor-in-Chief, Venturebeat
Keynote Speaker:
Robert Kim — Director (Consumer Infocomm), Media Development Authority, Singapore
Jeff Clavier — Founder of SoftTech VC
Philip Lim Feng — Chief Executive Officer, Exploit Technologies Pte Ltd
Adeo Ressi — Founder Member,
Michael Yap — Deputy CEO & Executive Director of Interactive Digital Media Programme Office, Media Development Authority, Singapore
Zane Adam — Senior Director, Azure Asia, Microsoft
Michel Birnbaum – General Partner, iGlobe
Simone Brunozzi — Technology Evangelist, Amazon Web Services, APAC

Dr. Jeff Chi — Managing Director, Vickers Venture; Partner & VP – Investments, Vickers Capital Group
Michelle Guthrie – JAPAC Director of Strategic Business Development
Rebeca Hwang — Co-founder, Younoodle
Jawed Karim — Co-founder, Youtube
Arnon Kohavi – Founder, Yarden VC
Ed Quek — Director, Platform Strategy, Microsoft
Dr. Gopi Kurup – CEO, Telekom Malaysia
Vinnie Lauria – Co-Founder, Lefora
Antonny Liem — CEO, Merah Putih Incubator
Lim Kuo-yi — CEO Infocomm Investment Pte Ltd
Ni ZhengDong – Founder, CEO, President & Managing Partner Zero2IPO
Guy Proulx — Managing Director, Transpacific IP
Chris Shipley – Founder, Guidewire Group
Jessica Tan — Managing Director, Microsoft Singapore
Albert Tay – Director, Oracle Fusion Middleware, Oracle Corporation, APAC Division
Marc van der Chijs – Founder,
Danny Wilson — Founder & CEO, Pixelmetrix

DEMO Alumni Panel:
Steven Goh — Co-founder & CEO, migg3
Mario Jobbe — Co-founder & COO, Circos
Jerry Kuo — Founder & CEO, Atlas Post
Matthew Roszak — Co-founder, Silkroad Tech

The inaugural DEMO Asia is happening from Wednesday 29 February to Friday 2 March at Matrix@Biopolis, Singapore

Want to be part of this exciting event? Register for the event here.
Use this promo code for a 5% dicsount on your ticket: SGE68S

Gain Useful Insights into Your Call Center

Asterisk based monitoring software

Loway Research has appointed Futuregen to resell and support its highly popular QueueMetric Software in Asia and Pacific region. Queuemetric enables Asterisk based call centers to gain visibility into their agents’ performance.

Main benefits include:

  1. Service levels achieved
  2. Agent KPIs like: Average call handling time total talk time, number of calls taken
  3. Center Performance including call distribution by agent, or by queue
  4. Queue Distribution by hours of the day
  5. Live Dashboard to display real time statistics

What will QueueMetrics do for me?

Operations managers…

  • See a very detailed report of call center activity, down to each call on each queue.
  • Run reports by single queues, or by user-created queue groups, both on inbound and outbound traffic.
  • Listen to recorded calls.
  • See activity statistics and duration by call stage, with daily, hourly (or shorter), weekly breakdowns.
  • Can track calls processed on multiple queues.
  • Measure business targets and conversion rates on a number of industry-standard metrics.
  • Measure agent activity during the day, both on ACD and non-ACD time, with billable and non-billable work times.
  • Excellent configurable security and privacy, on a queue-by-queue basis. All actions can be assigned or revoked on an user-by-user basis.
  • QueueMetrics can be easily setup to support a virtual or multi-tenant call-center.

Team leaders…

  • Very detailed real time call and agent reporting, can be broken down by queue, agent group or location.
  • See agent status and real-time activity.
  • Remotely listen to live calls as they are handled.
  • Watch agent screens remotely through a VNC client.
  • Real-time wallboard mode using a video projector.
  • Restricted “Visitor” mode to allow real-time access to external stakeholders, with optional live call or VNC monitoring.


  • Agents can see the calls they’re handling and integrate with external CRM apps, optionally passing data gathered from IVR menus or Caller-ID.
  • Set call status codes (e.g. Sale, Contact?) for all inbound and outbound traffic through the GUI
  • Log-on, log-off, go on pause and set pause reason codes.

IT Managers…

  • Proven, heavy-duty industrial solutions deployed in hundreds of locations worldwide, from 5 to 500 agents – ask for references.
  • Highly scalable – supports Asterisk clusters and can be installed on separate servers.
  • Supports database and flat-file storage.
  • Minimal or no Asterisk interaction to minimize the load on the Asterisk server.
  • No need to patch or modify an existing Asterisk installation.
  • Works with Asterisk’s or third-party call recording and storage components.
  • Easily scriptable through its XML-RPC interface.
  • Auto-configuration from standard Asterisk configuration files.
  • Easy to install and upgrade using the yum package manager.

Singapore Call Centers

 Here are some list of call centers in Singapore that i have searched: 

Global BPO PTE Ltd.
1 Fullerton Road #02-01
One Fullerton
Singapore 049213

Telephone:  +65 6832 5016
Fax: +65 6408 3801

Singapore – 3D Networks Singapore Pte Ltd

151 Lorong Chuan

#03-05 New Tech Park

Singapore 556741

Phone: +65 6723 6888

Fax: +65 6382 0030




AirTouch Pte Ltd

390 Victoria Street

#03-19 Golden Landmark

Singapore 188061

Tel : +65 68771030

Fax: +65 67676942




Ascendas Pte Ltd

Ascendas Land (Singapore) Pte Ltd

Ascendas Services Pte Ltd

61 Science Park Road

#04-01 The Galen

Singapore Science Park III

Singapore 117525

Tel : (65) 6774 1033

Fax : (65) 6778 4761

Email :




Pacnet Singapore offices:

Global Headquarters:

89 Science Park Drive

#01-07 The Rutherford

Singapore 118261

Tel: +65.6872.0322

Fax: +65.6774.1677





E Resource 21 Pte Ltd.



100 Jalan Sultan, #02-23

Sultan Plaza

Singapore 198782


Global Telephone : 1818 – 663 8998

Tel: (65) 6820 2121

Fax: (65) 6820 0821



NOC: +65 6491 9369




Dialogic Singapore Pte Ltd

25 Serangoon North Ave 5

Keppel Digihub, #05-12


Tel: +65 6496 4660

Fax: +65 6496 4661




CSC Computer Sciences Pte Ltd

139 Cecil Street #06-00

Cecil House

Singapore 069539

General Line: +65-6221 9095

General Fax: +65-64226 6464


eFusion Pte Ltd24 Raffles Place

Clifford Centre #07-07

Singapore 048621

Main: (65) 6327 6327

Fax: (65) 6517 4959



Equant Singapore

Equant Asia Pacific

Block 750 Oasis

Chai Chee Road #04-02

Technopark@ Chai Chee

Singapore 469000


Phone: +65-6517-1000

Fax: +65-6419-6465




Chai Chee OfficeBlk 750 Oasis, Chai Chee Road

#04-02 Technopark @ Chai Chee

Singapore 469000

Tel: +65-65-17-1000

Fax: +64-64-19-6465



Hewlett-Packard Services Singapore

Hewlett-Packard Asia Pacific Ltd.

450 Alexandra Road

Singapore 119960

Phone: (+65) 6275-3888

Fax: (+65) 6275-6839



Singapore Office

#02-22, Phase

Technopreneur Park

151 North Buona Vista Road


Tel: + 65 6722 6333

Fax: + 65 6722 6334



Aeradio Technology PTE LTD
Phone  + +65 354 0620
Fax  + +65 354 0587
Contact: June Ngiam

Organisation name Cedant Asia Pacific Pte Ltd

Address  31 Kaki Bukit Road 3, 31 Kaki Bukit Road 3
Postal Code  417 818

Phone  + +65 841 9899
Fax  + +65 841 2088
Organisation URL

Compaq computers Asia pte Ltd

Address  Compaq Centre Tampines Plaza, 5 Tampines Central 1 #01-01
Postal Code  529541
Phone  + +65 1800 395 1111
Fax  +
Organisation URL

Dynamics Software Distribution (S) Pte Ltd

Address  10 Anson Road, #33-09/ 11 International Plaza
Postal Code  079903
Phone  + +65 325 5688
Fax  + +65 225 8766
Organisation URL
Contact:Patrice Teo


Organisation name Cincom Systems (Singapore) Pte Ltd

Address  10 Anson Road
Postal Code  079903
Phone  +  +65 223 8355
Fax  + +65 221 4629
Organisation URL

Call Centre Council of Singapore (CCCS)

Address  37 Jalan Pemimpin Union Industrial Bldg., Blk B #03-04
Postal Code  577177
Phone  +  +65 251 9266
Fax  + +65 356 9091
Organisation URL

Cyberengineering Pte Ltd

Address  152 Beach Road, #13-06 Gateway East
Postal Code  189721
Phone  + +65 398 1227
Fax  + +65 398 1309
Contact:Name Arthur Chua

Eglocal Technology Services

Address  302 Orchard Road, #07-01 Tong Building
Postal Code  238862
Phone  + +65 835 5850
Fax  + +65 835 1980
Organisation URL
Genesys Telecommunications Laboratories Asia Pte Ltd
Address  6 Battery Road #18-08
Postal Code  049909
Phone  +  +65 538 9886
Fax  + +65 536 9989

Organisation URL
Contact: Christina Kan

Help Desk Institute – Singapore
Address  Blk 125, Bukit Merah Lane 1, #04-162
Postal Code  150125
Phone  +  +65 271 1273
Fax  + +65 271 1219
Contact:Linda Luk

Pacnet Singapore offices:
Global Headquarters:
89 Science Park Drive
#01-07 The Rutherford
Singapore 118261
Tel:   +65.6872.0322
Fax: +65.6774.1677


Monitoring Promo at 135 SGD per Device

In keeping with the tough times, Futuregen is offering a promotion on its Global Network Monitoring Service. The benefits are explained on a previous article on Global Network Monitoring Service.

Our service works by polling (talking to) your network devices every 5 minutes using SNMP (Simple Network Management Protocol). SNMP gathers data about your device and stores it in our Database. This enables us to do baseline analysis on a daily, weekly, monthly and yearly basis.

Some of the most common causes of downtimes that we can identify and notify include:
– Lease Line disruptions and bit errors
– Network Routing Issues
– Abnormal resource utilization for bandwidth, cpu, memory, disk usage

The details of the promotions are as follows:

1. Affordable per device pricing.
You can avail of the service by enrolling as little as one device (router, server or switch) to our service. The Per Device Per month fee is only 135 SGD.

2. Device attributes monitored:
Each device that is enrolled in the promo will have its cpu, memory, and bandwidth monitored.

For SNMP enabled servers, we can also monitor the disk usage and create alerts if these get past 80% utilized.

For routers with upstream links, we also monitor the bit error rates and create alerts for situations where the line quality deteriorates–even before users feel the ‘sluggishness’ of the line.

3. Notification within 10 minutes
When a device or link goes down, our service level agreement is to contact you or your designated officer to inform you of the event. This proactive alert enables you to accelerate the recovery from downtimes.

The following optional service/deliverables can be added:
1. Syslog server..where network or device events can be posted automatically for review (10 SGD per device per month)
2. Graphs and charts for executive briefing (15 SGD per report)

To enroll in the program, kindly email marketing[at] Related documents: Network Offering Brochure Scope of Work , Network Device Details Form

Contingent Workforce Option

Try our instant, on-demand contact center services that engages anywhere from 2 agents to 20 agents with campaign durations from 1 week to over a year.

In today’s tough business environment, a contact center or business process outsourcing company COULD be relied upon as potential partner/contingent workforce –one that could be relied upon to provide extra manpower for sudden surges in business activities.

The availability of contingent workforce providers like outsourcing companies enables companies to hold off on increasing headcount while maintaining a back up plan for hopefully, higher business acitivities. Lower fixed overheads allow companies to be nimble and respond quicker to changes in business environment.

We want our clients to save on capex (Capital Expenditures) by using our contact center facilities (computers, internet infrastructure). This also saves on space and on rent. Our clients are attracted to our low rates, innovative solutions and flexible resources.  This flexibility to activate contact center services on demand is a key strategy in these times of recession. You reduce your overhead.

Here is an excerpt from a somewhat similar train of thought from BT as published in Telecoms Asia, December 2008 Edition:

Outsourcing versus in-house ownership has clearly become more topical given the current developments in the global economy.

Businesses are actively looking at ways to reduce costs for longer term sustainability. The recent actions of some banks to sell non-strategic business units provide a clear example of how businesses recognize the need to delineate between what are core and what are non-core competencies when delivering to their business objectives.

Outsourcing should be about realizing assets that do not add value to core competencies but in fact detract or dilute focus from business differentiation. Outsourcing needs to be focused on enabling businesses to leverage the benefits of freeing up these non-core assets to invest back into their core competencies or leverage additional business cost reductions.

The outsourcing of IT support and communications services will be increasingly common next year in the context of freeing up non-core assets, however, not in the sense of full end-to-end ownership of a business unit, rather the shift to a managed service type outsourcing. The managed service we traditionally know of meant that for a fixed term and a fixed service, there was a fixed price hence a business knew what to expect.

However, in the current economic climate we are seeing that businesses require greater flexibility or a degree of compromise to grow as and when the business requires it, but also to be able to trim down when business¬es no longer flourish as in the current market context.

The concept of outsourcing has matured over the years, and its latest evolution will be a non-capex, flexible, scalable solution that is customer specific while leveraging common platforms.

This allows businesses to increasingly focus on growth or cost reduction requirements relating to business processes rather than what will increasingly be regarded as overhead, such as IT and communications.

This approach is best defined as a partnership, with shared risk and shared rewards, recognizing the need to balance long-term sustainable growth with short-term profitability.
Source: Telecom Asia -Nathan Bell, BT’s general manager for portfolio and.partnerships, Asia Pacific


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Call Center Presentation: Tips for Operators

Since I am in Singapore, I could not deliver my presentation on how monitoring your call center enhances productivity. This is going to be presented at the PhilCall SME Call Centers Vendor’s Day on Oct 17, 2008 at the CICT-NCC Building on CP Garcia Ave, Diliman QC.

So the next best thing is to record my presentation and upload it here 🙂