CCAS Event: Workforce Management Workshop

Call Center Association of Singapore will be conducting a Workforce Management Workshop at RELC International Hotel, SEAMAO Regional Language Centre, 30 Orange Grove Road Level 5, Room 504

The seminar is to be conducted by Ms Julie-Ann Hazlett, Education Manger of Call Design from 2pm to 5pm.

Workforce Management User Group –  An Overview of Staffing and Scheduling

  • Introduction to Call Design
  • Define workforce management.
  • List the implications of overstaffing/understaffing.
  • Describe why call-centre staffing is a unique kind of problem.
  • Outline the perspectives and goals of each stakeholder group and how workforce management impacts each.
  • List the basic steps of workforce management.
  • Describe the role of the supervisor in the workforce management process.
  • Open forum discussing workforce management issues

 Please reserve your seats via our website at www.ccas.org.sg.  Cost for member:    S$100.00 / Non Member: S$250.00  

Transcript: TWIS.org Dec 04, 2008

Justin: Hey! Good morning Kirsten:.

Kirsten:: That was an interesting one Justin, good morning.

Justin: I’ve got a cold. Something and I could…

Kirsten:: You do?

Justin: Yes, which is a perfect opportunity for me to do an entire show as Krusty the clown.

Kirsten:: Oh, I think we can do without Krusty the Clown this morning.

Justin: No?

Kirsten:: Krusty’s one of – I don’t know. I have a soft spot in my heart for Krusty but, he’s a little bit annoying. There’s obnoxiousness going on.

Justin: I’ve heard that now.

Kirsten:: I’ve heard that before.

Welcome to This Week in Science. It’s a bit after 8:30 in the morning on Tuesday, December 4th. It’s Kirsten: and Justin here and we are going to be with you for the next hour talking all about science news. What else is new in it? Continue reading “Transcript: TWIS.org Dec 04, 2008”

Transcipt: TWIS.org July 22, 2008

Justin: Disclaimer! Disclaimer! Disclaimer!

We live in a world filled with information; information that exists in our every bit, every bit of our loopy vibrations and extends from the sub point scale to the very outer limits of our ever expanding universe.

Still the vast majority of our sub cosmic scale humans get their information from major media sources as though they were institutions of higher learning and research.

This does make a reasonable explanation for the irrational lack of knowledge and awareness – the only self known, self sentient species applies to itself like getting a degree and mental sedation. For instance, how can a looming yet avoidable global disaster cause little change in the behavior of its global inhabitants?

Well, by simply admitting the importance of reality. Yes, we can go on our day to day push and pull self absorbed ignorance of impending trouble and doom. Yey!

And while self absorbed ignorance like the following hour programming does not necessarily represent the views or opinions of the University California, Davis, KDVS or its sponsors, we are here in attempt at bridging the gap between the news and the knowledge, between information and understanding, between buzz bites and essential awareness. Yes we are that full of ourselves.

But compared to what? Compared to who? Yes, humility, sedation and ignorance are vices we will never flaunt here on This Week In Science, coming up next. Continue reading “Transcipt: TWIS.org July 22, 2008”

Transcript: TWIS.org July 7, 2008

TWIS LogoJustin: Disclaimer! Disclaimer! Disclaimer!

The future, according to Einstein, comes soon enough. According to Niels Bohr the future is difficult to predict. According to the local television weather person, it may or may not be sunny or cloudy or even raining over the next few days to some degree of certainty.

Then again, according to Yogi Berra, the future just not what it used to be? If there’s one thing though that such great minds can agree upon is that the future, whatever it holds, is definitely on its way.

And while predicting the future much like the following hour of programming does not necessarily represent the views and the opinions of the University of California, Davis, KDVS or its sponsors, if you listen carefully to the information as it flows through your ears you might just gain some clue as to the direction and scope of the future to come.

Some of the notions we hold to be most true today may change drastic, unintuitive changes. And everything from cosmology to biology physics and climatology are possible and will be addressed here before they happen.

My own address has in fact changed in incredible four times just since joining this show. I don’t know how that happened. But at some point you may begin to feel the alarming suspicion that you are not moving into the future at all. But that the future is barreling down upon you. If that is the case then stay right where you are because you are now directly in the path of This Week In Science, coming up next.
Continue reading “Transcript: TWIS.org July 7, 2008”

Avoiding Google Penalty for Duplicate Content

WordPress sites usually have multiple links to the same content. Recent googlebot changes have now been more sensitive to this issue and will highlight this as “Duplicate Title Tag”. Once this is flagged, your page that is highlighted as having this “Duplicate Title Tag” will be delisted from the search engine results.

The effect is that your site, or at least your pages with duplicate title tags will not be shown. And once that happens, your traffic will drop as the visitors referred by the search engines will be gone!

The easy solution is to use the robots.txt file to let google know about this and have it not index the duplicate pages. For example:

eBusiness Adviser | Network Monitoring Service

/business-process/network-health-monitoring-service/
‎‎/business-process/network-health-monitoring-service‎‎/transcription-service/transcipt-twisorg-feb-11-2008-part-3/trackback/‎
Excerpt above was taken from google webmasters tool that shows the single page for “Network Monitoring Service” being flagged by Google for having “Duplicate Title Tags”. In this case, it has three duplicates!
The  solution as we have found out is to have the following entries in the robots.txt file:
User-agent: Googlebot
Disallow: /*/trackback
Disallow: /*/feed
Disallow: /*/comments
Disallow: /*?*
Disallow: /*?
Disallow: /*page/*
User-agent: *

Disallow: /cgi-bin/
Disallow: /wp-admin/
Disallow: /wp-includes/
Disallow: /wp-contents/plugins/
Disallow: /wp-contents/themes/
Disallow: /trackback
Disallow: /comments
Disallow: /feed
This has the effect of making google bot not index the pages that are covered by the wildcard patterns. So taking the situation above, the page described by /?p=183 won’t be indexed by Google, because of the “Disallow: /*?” directive.
The page with the link:
‎‎/business-process/network-health-monitoring-service‎‎/transcription-service/transcipt-twisorg-feb-11-2008-part-3/trackback/‎ wont also be indexed anymore because of the : Disallow: /*/trackback directive.

 Here are some great ideas on how to make wordpress blog duplicate content safe.

Transcipt: TWIS.org July 1, 2008

Justin: Disclaimer! Disclaimer! Disclaimer!

A mind is a terrible thing to waste. In fact, it ranks right above wasting time, patience, daylight and space. The mind is not just a terrible thing to waste because it is more important than these other things but because it is the easiest thing of all not to waste.

It takes in fact, little effort at all to have an active brain, when it contemplates or muses about the world around it. Simple acts of thought are all it takes like “How did I get stuck in the skull of this human?” the brain might wonder.

And while getting stuck in the skull of human much like the following hour of programming, does not necessarily represent the views of University of California, Davis, KDVS or its sponsors, the thinking mind, while not a virtue and only considered to be an idle vice should be viewed as the most previous of renewable resources upon which any nation can beat its energy needs and fuel itself.

For instance, a single idea can be enough to launch a thousand others. So pull up your ears to the mental fuel pump. Get ready to fill up for free on This Week In Science coming up next.
Continue reading “Transcipt: TWIS.org July 1, 2008”

Transcipt: TWIS.org June 10, 2008

Justin: Disclaimer, disclaimer, disclaimer!

Ten years ago, a crack commando unit was sent to the basement of a community radio station for a crime they didn’t commit. These people promptly formed the Science News Radio Show for the Davis underground.

And while the views and opinions in the following hour of programming do not necessarily represent the views or opinions of the University of California, Davis, KDVS or its sponsors, today still wanted by the government the survivor soldiers of science, do you have a question?

If no one else can answer it and if you can find them, maybe you can listen to This Week In Science, coming up next.
Continue reading “Transcipt: TWIS.org June 10, 2008”